Effective Date: August 23, 2026
Business Name: SHINEproh
1. Introduction
Welcome to our store! These Terms and Conditions govern your use of our website, retail store, and the purchase of our home appliances, especially our range of kitchen chimneys. By shopping with us, booking an installation, or using our services, you agree to follow these simple terms. Please read them carefully.
2. Products & Descriptions
- Kitchen Chimneys & Appliances: We take pride in offering detailed descriptions, specifications, and images of our chimneys and home appliances. However, minor color variations or slight design updates from manufacturers may occasionally occur.
- Pricing: All prices listed are in local currency and include applicable taxes unless stated otherwise. We reserve the right to update prices or correct pricing errors at any time before an order is confirmed.
3. Orders & Payment
- Order Confirmation: When you place an order, you will receive an order confirmation message or email. This means we have received your request.
- Secure Payments: All online payments made through credit cards, debit cards, UPI, or net banking are processed via secure and certified payment gateways. We do not store your banking passwords or card PINs on our servers.
- Cash on Delivery (COD): If COD is available for your location, payment must be made in full upon the delivery of your product before unboxing or installation.
4. Delivery & Installation
- Safe Delivery: We partner with trusted courier and logistics services to deliver heavy home appliances and fragile chimneys safely to your address.
- Inspection Upon Delivery: We kindly request you to inspect the outer packaging at the time of delivery. If there is major physical damage, please report it to our delivery team or support immediately.
- Installation Services: If your purchase includes free or paid installation, our authorized technician will coordinate with you to visit your home. Please ensure your kitchen has the appropriate electrical socket and ducting provision ready before the technician arrives.
5. Warranty & Service
- Manufacturer Warranty: All kitchen chimneys and home appliances come with a standard manufacturer warranty covering technical defects. The warranty card and terms are provided inside the product box.
- Exclusions: Warranty does not cover damages caused by improper electrical voltage fluctuation, unauthorized repairs, water damage, or normal wear and tear of filters (unless specified).
- Extended Support: For routine cleaning services, filter replacements, or maintenance support outside warranty, you can book a service call through our customer care team.
6. Returns, Replacements & Refunds
- Defective or Damaged Items: If you receive a product that is physically damaged, defective, or incorrect, you must notify us within 48 hours of delivery with unboxing photos or videos.
- Return Conditions: To be eligible for a return or replacement, the item must be unused, uninstalled (unless installed by our technician and found defective), and in its original packaging with all accessories and manuals intact.
- Refund Process: Once we inspect and approve the returned product, your refund will be processed back to your original payment method within 7–10 business days.
7. Limitation of Liability
We strive to provide the best-performing chimneys and appliances for your home. However, our liability for any claim related to your purchase is strictly limited to the purchase price of the product. We are not responsible for indirect damages caused by improper self-installation or failure to follow safety guidelines provided in the user manual.
8. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our business or legal requirements. The latest version will always be available on our website. Continued use of our services constitutes your acceptance of the updated terms.
9. Contact Us
If you have any questions, feedback, or complaints regarding these Terms and Conditions, your kitchen chimney, or order status, please reach out to us:
- Email: homeinbpr@gmail.com
- Customer Care Helpline: +91 85628 17916