Effective Date: August 23, 2026
Brand Name: SHINEproh
1. Introduction & Welcome
Welcome to our Home Appliances store! We specialize in selling top-quality kitchen chimneys and other home appliances to make your life easier. We know that when you shop with us online or in-store, you trust us with your personal information. We take that trust very seriously.
In this Privacy Policy, what information we collect, why we collect it, how we use it, and how we keep it safe. By using our website, purchasing our chimneys, or booking an installation service, you agree to the simple practices described here.
2. What Information We Collect
To deliver our kitchen chimneys right to your doorstep and provide excellent customer service, we collect a few basic details:
- Personal Details: Your full name, phone number, and email address so we can contact you regarding your orders.
- Delivery Address: Your home or office address where you want your chimney or home appliances delivered and installed.
- Transaction Data: Details about the products you buy, payment status, and purchase history (Note: We do not store your sensitive credit card or banking passwords; all online payments are processed securely through certified payment gateways).
- Service & Support Logs: Information you share when you call or message us for cleaning, maintenance, or warranty claims for your kitchen chimneys.
3. How We Use Your Information
We only use your information for straightforward, business-related purposes that benefit you:
- Order Fulfillment: To pack, ship, and deliver your kitchen chimneys safely to your location.
- Installation & Service: To coordinate with our technicians for hassle-free home installation, warranty support, or routine servicing.
- Customer Support: To answer your questions, solve complaints, and assist you with product selection.
- Updates: To send you order tracking details, delivery alerts, and occasionally special discounts on chimney cleaning products or new appliances (you can opt out of promotional messages anytime).
4. Keeping Your Data Safe
We treat your personal information like our own family records. We use secure servers, password protection, and strict safety guidelines to prevent anyone from unauthorized access, loss, or misuse of your data.
Our Promise: We never sell, rent, or trade your personal details to third-party marketing companies. Period.
5. Sharing Information with Trusted Partners
We only share your information with trusted partners who help us run our business smoothly, such as:
- Delivery Couriers: Logistic companies who need your address and phone number to deliver heavy home appliances safely.
- Certified Technicians: Our expert installation and service personnel who visit your home to fit your kitchen chimney.
- Legal Authorities: Only if required by law or to protect our business from fraud or safety threats.
6. Your Rights & Choices
You are always in control of your personal information. You have the right to:
- Ask what personal details we have stored about you.
- Ask us to correct any wrong or outdated information.
- Opt out of receiving promotional SMS or marketing emails.
- Request the deletion of your account and data from our active records (subject to legal or warranty completion requirements).
7. Changes to This Policy
As our business grows or new appliance technologies emerge, we may update this Privacy Policy from time to time. Any changes will be posted right here on our website with a revised effective date. We encourage you to check back whenever you visit.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your kitchen chimney purchase, please feel free to reach out to our support team at homeinbpr@gmail.com or call us at our customer care helpline : +91 85628 17916.