Refund and Returns Policy

Effective Date: August 23, 2026

Business Name: SHINEproh

1. Overview & Eligibility Window

Our return and refund policy lasts 5 days from the date of delivery. If 5 days have passed since your purchase was delivered, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must meet the following conditions:

Condition: The item must be unused, uninstalled, and in the exact same condition that you received it.
Packaging: It must be in its original, undamaged product packaging with all manuals, accessories, and parts included.
Proof of Purchase: A valid receipt, invoice, or proof of purchase is strictly required to process any return.

2. Exemptions & Non-Returnable Items

Final Sale Items: Only regular-priced items are eligible for refunds. Items purchased on clearance or during special sales cannot be refunded.
Exempt Goods: Several types of goods (such as opened consumables or customized orders) are exempt from being returned.
Manufacturer Returns: Please do not send your purchased item back directly to the manufacturer. All returns must be coordinated through our customer support team.

3. Partial Refunds & Special Situations

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Any item that is returned more than 5 days after delivery.

4. The Return & Inspection Process

Initiate Request: Contact us at homeinbpr@gmail.com to notify us of your return.
Shipment: You will be instructed to mail your product to our designated physical address.
Inspection: Once your returned item is received and inspected by our team, we will send you an email notification to confirm receipt.
Approval/Rejection: We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

5. Delayed or Missing Refunds

If you have not received a refund yet, please follow these steps:

First, check your bank account or statement again.
Next, contact your credit card company or bank, as it often takes some processing time before a refund is officially posted and reflects in your account.
If you have completed all of these steps and still have not received your refund, please contact us at homeinbpr@gmail.com.

6. Exchanges (Defective or Damaged Items)

We only replace items if they are proven defective or damaged upon arrival. If you need to exchange an item for the exact same product, send us an email at homeinbpr@gmail.com and ship the item to our physical address.

7. Gifts & Gift Certificates

Gift Shipments: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.
Standard Gifts: If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves first to give to you later, we will issue a refund/store credit to the original purchaser.

8. Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Recommendation: If you are returning more expensive items, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will successfully receive your returned item.

Need Help?

For questions, concerns, or assistance related to refunds and returns, please contact us at:

- Email: homeinbpr@gmail.com